Shipping policy
Taylors Tartans is located in Eastern Canada.
Canada - Flat rate shipping. We DO NOT ship with Canada Post. Shipping may be a little longer now that we are in peak Holiday shipping. Shipping upgrades are available at checkout.
US - FREE. Orders are taken to Maine 1-2 times and week and shipped tracked with USPS. After delivery to the post office shipping times are 2-5 days.
Overseas - Packages are shipping untracked. Contact us for an upgrade to tracked shipping. Approximate shipping times 2-3 weeks.
Our products are custom made and the length of time it takes to create each item will vary. Most items will be completed within 5 business days. This is the number of days between when you order and when it will be delivered to the Canada Post Office or received by the alternate carrier. Once you place an order I can give you an estimate of when you will receive your item, just contact us.
We will ship to the address that you leave us with your order. Please be sure this address is correct. We are not responsible if your address is incomplete or if you have moved and this is no longer your correct address. An incomplete address may add days to your delivery time. If your package has comes back to us and has to be reshipped you will need to cover the cost for reshipping.
Shipping from Canada to Europe or Australia usually takes about 2-3 weeks. Delays at customs may add to this time.
If your package is returned because you did not claim it at the post office you will be be given a refund for the cost of the items minus a 25% restocking fee. Shipping charges are non refundable.
If you are purchasing from outside of North America please be aware that you may be charged customs and or VAT fees when you receive your package. We are not responsible for any of these fees. I have no way of knowing how much they will be. Canada Post and USPS do not ship collect. We will use your shipping charges to ship your package. Any fees that are incurred while entering your country are the buyer's responsibility. If you would like to find our more information about fees in your country please talk to someone at your post office or go to your post office website
We are only able to get tracking information for North America. Once the package leaves Canada or the United States it is not possible to purchase a tracking number. Please be aware of this before you purchase.